Four areas where I make a difference

Running and fixing operations across a multi-site service network: service standards, quality control, costs, training, new site openings.

• Process audit in a store and a list of losses that can be removed within a week
• Service and complaint standards that can be trained in a single day
• A store P&L and manager bonus model tied to quality, not just revenue
• A new-site playbook: equipment, people, processes, first 30 days

Outcome: fewer complaints, repeatable quality, and a manager who knows what they own.

I build automations where the team loses the most time: document flow, answers to repetitive questions, reports, reconciling data between systems.

• AI agents for inbox triage, lead qualification and draft replies
• Invoice and document reading (OCR) instead of retyping into a spreadsheet
• Automated daily and monthly reports delivered where the team actually looks
• Integrations: email, calendar, spreadsheets, POS, databases

Outcome: hours go back to the team and data stops drifting between files.

I organise operational data and turn it into a report you can act on. No data warehouse, no six-month project.

• A KPI definition that does not change at every meeting
• A manager dashboard: revenue, cost, quality, absence, store margin
• Automated reconciliation that used to take days
• A monthly board report: what changed, why, and what happens next

Outcome: no more five versions of the same spreadsheet.

I help service businesses make technology decisions without burning budget. I start with the process, not the tool.

• Process and priority audit: what to automate first
• Tool and vendor selection with real criteria, not sales decks
• Phased delivery with a first result within 30 days
• Team training and handover documentation so the project does not die when the consultant leaves

Outcome: decisions you can defend with numbers.